Reference

qq12 Privacy Policy — What We Collect and Why

When you open an account with qq12, you share information with us — your name, contact details and payment activity through channels like Touch 'n Go eWallet, Boost and GrabPay.

Account data handled securelyLocal payment records — Touch 'n Go eWallet, Boost, GrabPayYour rights, clearly statedData retention policy appliedContact path for data requests

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What Data We Collect and How It Is Used

qq12 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you register — full name, email address, phone number and date of birth. When you make a deposit or withdrawal using Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX, we record the transaction reference, amount in RM

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and timestamp. We do not store your full e-wallet PIN or bank login credentials — those stay between you and your payment provider. We also collect device and browser session data: IP address, device type and pages visited. This helps us detect unusual account activity and
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protect your wallet balance. Your data is used to verify your identity, process transactions, respond to your support queries and — where you have opted in — send you account alerts. We do not sell your personal data to third parties. Third-party game studios such as
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Pragmatic Play and Evolution may receive session identifiers needed to run the games you open, but they do not receive your full account profile. Use of qq12 is subject to local law and is available only where permitted in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security at qq12 works across four areas: how we store account records, how we handle payment data from Touch 'n Go eWallet and Boost transactions, how long we keep your information and how cookies are used during your session. Each area has a defined practice — not a vague policy statement — so you know what actually happens to your data at each stage of your account lifecycle.

Account Security

Your account credentials are stored in encrypted form. We use OTP verification on login and flag any access attempt from an unrecognised device so you are notified before any session opens.

Payment Data Handling

Transaction records from Touch 'n Go eWallet, GrabPay, DuitNow and FPX are logged with the reference number and RM amount only. Full wallet credentials are never stored on our servers.

Cookies and Session Tracking

We use session cookies to keep your lobby state while you browse between slots, Live Sic Bo and Speed Baccarat tables. You can clear cookies in your browser settings; doing so will log you out of your current session.

Data Retention and Deletion

Account records are kept for the period required under applicable law. When you request deletion, we remove personal identifiers from active records and archive only what we are legally required to retain.

REACH US ABOUT PRIVACY

How to Contact Us About Your Data

If you want to review, correct or remove data we hold about you, reach out through any of the channels below. Our account team handles privacy requests separately from general support queries — mention 'data request' when you write in so your message gets to the right person without delay. We aim to acknowledge every request and confirm the next steps for your case.

Live Chat Start a live chat session from your account dashboard. Tell the agent you have a data or privacy request and they will escalate it to the account team directly.

Email Send your data request to our support email. Include your registered account name and the specific data point you want to access, correct or delete.

Account Help Centre Visit the Help Centre section inside your qq12 account. The Privacy Request form routes your submission to the data team without going through the general queue.

Common Questions About Your Privacy on qq12

These are the questions our account team receives most often about data, cookies and privacy rights. If your question is not here, use the live chat or the Privacy Request form in your account dashboard — a real person handles these, not an automated reply.

We collect your name, email, phone number and date of birth at registration. Once you make a deposit, we also log your payment method — such as Touch 'n Go eWallet or Boost — and the transaction reference.

Yes. Submit a data access request via the Help Centre form or email us with your registered account name. We will compile and send you a summary of the personal data held on your profile.

We use transaction references to verify deposits and match withdrawals to the correct account wallet. We do not share these records with advertisers or unrelated third parties.

Game studios receive only the session identifiers needed to run the game you launch — for example, when you open Speed Baccarat or a Pragmatic Play slot. Your full account profile is not passed to them.

Retention periods follow local legal requirements. Personal identifiers are removed from active records upon verified account closure; archived data is kept only as long as the law requires and then deleted.

Use the Privacy Request form in your account Help Centre, or email us citing your account name and the specific record. We confirm receipt and outline next steps, then action the change within the period allowed by law.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoFAQ

qq12 Privacy Policy — What We Collect and Why

How We Protect and Manage Your Information

Account Security

Payment Data Handling

Cookies and Session Tracking

Data Retention and Deletion

How to Contact Us About Your Data

Common Questions About Your Privacy on qq12

01 What personal data does qq12 collect when I register?

02 Can I see all the data qq12 holds about my account?

03 How does qq12 use my GrabPay or Touch 'n Go eWallet transaction data?

04 Does qq12 share my data with game providers like Pragmatic Play or Evolution?

05 How long does qq12 keep my account data after I close my account?

06 How do I request that qq12 correct or delete my personal data?

Privacy Policy

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